Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopExchanges – Store Credit Policy
Introduction
At J30 Fashion, we want to ensure that you're completely satisfied with your purchase. If you'd like to exchange an item or receive store credit, we're happy to help.
Error Resolution
If we made an error with your order, such as sending the wrong item or size, we'll take care of it right away. Please contact our customer service team at customercare@j30fashion.com and we'll:
- Send the correct item or size at no additional cost to you
- Provide a prepaid return shipping label to send back the incorrect item
- Process a store credit or exchange, whichever you prefer
Exchange Policy
At J30 Fashion, we want to ensure you're satisfied with your purchase. If you'd like to exchange an item, please note the following:
- Exchanges are accepted within 7 days of delivery
- Items must be in their original condition with all tags attached
- Incorrect size
- Incorrect colour or style
- Defective or damaged item
- Exchanges are only possible if the item is still available. If not, we'll offer you a store credit instead.
- You can use your store credit to choose a similar item of equal value.
- Store credit is valid for 3 months from the date of issue.
Updates To This Policy
J30 Fashion reserves the right to update or modify this Exchange/Store Credit Policy at any time without prior notice. Any changes will be effective immediately and apply to all transactions made after the policy update.
By shopping with us, you agree to be bound by the terms and conditions of this policy, including any updates or changes.
Exceptions
- Final sale items are non-returnable.
- Gift cards and digital gift codes are non-returnable.
- Accessories with hygiene concerns, such as earrings, hats, or hair accessories, cannot be returned due to hygiene concerns.
- Items with missing tags, packaging, or accessories will not be accepted for return.
- Items showing signs of wear, damage, or alteration will not be accepted for return.
- Jewellery with broken or damaged components will not be accepted for return.
Updates To This Policy
Please note that we reserve the right to update or modify this return policy at any time, without prior notice. We encourage you to review this policy regularly to stay informed of any changes. By making a purchase, you acknowledge that you have read, understood, and agreed to our return policy.
Shopping Cart
USD
European Euro (EUR €)
English